Frequently Asked Questions (FAQ)

This research study is investigating if using a smartphone app called ‘SPGeTTI’ can help support you to achieve your goal of stopping or reducing your gambling.

YES - It is entirely your choice (voluntary) if you want to participate in this research. If you do agree to take part, you are free to withdraw at any time, without having to give a reason.

The app will send you daily tips and prompts that can be used to give you ideas on how to stick with your goal of stopping or reducing your gambling.

The app also tracks where you are by using the GPS in your phone and provides you messages when it appears you are slipping up by going into or being near a gambling venue that has pokie machines in it. We call this your "Angel in your pocket".

NO – The programme will not keep tracking information until you are close to a gambling venue that has pokie machines in it. Once you are within a certain distance to a venue it will start to keep information so that it knows if you have gone in or have just passed nearby.  If you go into the venue it needs to keep this information to make sure that the messages it is sending you are correct.

You need to:

  • Have your own smart phone to download the app onto (this app is not downloadable on iPhones though)
  • Be available to participate for one month (30 days)
  • Be able to give answer some questions at the beginning and end of the one month period. Plus you will be prompted to answer a few questions during the month.
  • Contact us by emailing spgetti@auckland.ac.nz

We collect no identifiable information about you although we do ask you to enter your first name (or a nickname if you prefer) so we can personalize the app for you.  Any reports we produce will not identify you; they will combine the data from everyone participating.

YES – All information is anonymous.  Any reports use aggregated data.  All information is kept on secure servers.

NO - To participate you need to have your own smartphone, we will not provide you with one.

If you lose your phone within the 30 days (one month) you will need to download the app and start again.

NO - There is no payment to be part of this study.

It is possible you may gain new knowledge and skills to help you to stay free from harmful gambling. The knowledge that we gain from the study may help other people who are finding it hard to deal with their gambling.

YES – Please encourage others to join you on this journey by downloading the app.

The only part of the app that will show in Chinese are the messages that you receive. Everything else is in English.

YES – You can change this in the settings.  Click on change language option symbol on the main menu and go to settings.

To check, do the following:

Click on settings, in this case it is on the main screen but each phone is different. Checking Android OS version

Click on ‘About Phone’, on some phones this might just say ‘About’ or similar.

Check under ‘Android Version’ to confirm version #, on some phones this might just say ‘Version’
Checking Android OS versionChecking Android OS version

 

You must also have at least 30-40mb of free storage space on the phone.

Click on settings, in the example given, it is on the main screen but each phone is different.

Checking for required free storage space in the phone to install Spgetti appChecking for required free storage space in the phone to install Spgetti app
Click on Storage, on some phones this may be under a sub heading. Checking for required free storage space in the phone to install Spgetti app

Once you open Storage, look for the response that says Available Space. This will tell you if you have any space to download the app.

If you need instructions on how to install the app see the following:

Click on the ‘play store’ icon Instructions to install Spgetti mobile app

Browse for ‘uniservices’.

If you don’t type this in you will get a number of apps telling you how to cook it!

Instructions to install Spgetti mobile app

Click on the app

Click on the Install button

Instructions to install Spgetti mobile appInstructions to install Spgetti mobile app

Click on Accept

It will then show that it is installing

Instructions to install Spgetti mobile appInstructions to install Spgetti mobile app

Click on Open

This will open the SPGeTTI app to the login page

Instructions to install Spgetti mobile appInstructions to install Spgetti mobile appInstructions to install Spgetti mobile app

You need an Android phone with an operating system the same or more than 4.3.

An operating system is the software that makes your phone do what it does. As technology develops new versions are developed. Some apps won’t work on older operating system versions. For this app you need a version 5.0 or higher

Follow the instructions for I don’t have enough space and click on Cached Data, clear it and click OK.

  Checking for required free storage space in the phone to install Spgetti appChecking for required free storage space in the phone to install Spgetti app

Then try to down load SPGeTTI again.

You may need to clear some of the cached data in specific apps. So follow the same process you took to clear cache and then click on Applications or Apps.   Apps are generally stored by categories such as Rarely Used, Occasionally Used and Highly Used. You can choose two ways to free up space.

  1. Choose from the rarely used apps and clear cache individually or choose to uninstall.

Choose Google+, Hangouts and GooglePlay Books and uninstall these three apps. They are not needed for your phone to work and you can always install then again later.

All information and your responses will be gathered through the app. That way you can respond at a time that suits you.